Shipping policy

Shipping & Return Policy

Shipping Timeline: Shipping estimates are displayed at checkout. Orders are shipped next business day, with delivery typically taking 3–5 days from the date the order is shipped.

Black Friday/Sale Orders:Check product description to see specific shipping times.

Customs & Duties: All orders placed outside the Lagos may be subject to import fees upon arrival in the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Luna is not liable for any customs fees or delays caused by customs clearance processes.

Returns & Exchanges: Luna accepts returns/exchanges at a fee(depending on delivery location) and offers store credit on full-priced items.Returns are only accepted within 7 days of the customer receiving their order. After this period, we are unable to process returns. Purchases made on sale may not be exchanged or returned at anytime. For further information reach out to lunabrandbynaomi@gmail.com

Order Cancellations

Orders may only be cancelled within 5 hours of being placed. After this period, orders enter processing and production, therefore cancellations can no longer be accommodated.

Customer Support: If you experience any issues with your order or have a concern, please reach out via email at lunabrandbynaomi@gmail.com or our customer service chat to file a formal complaint. We are committed to addressing any problems professionally and promptly.