FAQ +

Where is Luna based?

Luna fully operates from Lagos, Nigeria

Do you offer worldwide shipping?

Yes, Luna ships worldwide. For any questions regarding shipping contact our customer service chat on our website.

What is the shipping time on orders?

Shipping times vary on different products and peak periods. You can visit our delivery & return section on our website for more information.

How do I place a custom order?

We will announce when we are taking custom orders and customers can send through their enquiries. Please note there are limited slots for custom orders and Luna will need at least 12 working days to fulfil all custom orders.

Can I make returns/exchanges?

Luna accepts exchanges and offers store credit on full-priced items. Purchases made on sale may not be exchanged or returned at anytime. For further information reach out to lunabrandbynaomi@gmail.com

Can I amend my order after pacing it?

If you've made any mistakes regarding your order it can be changed/cancelled only within 5 hours of pacing the order. If you've made a mistake with shipping or contact details it can only be changed upto 48 hours before the shipping date.