Refund policy

Delivery & Returns

Delivery
Delivery estimates:

• UK (3-5 Business Days), European (5-7 Business Days), Worldwide (7-10 Business Days).

Luna uses Royal Mail and UPS to ship products. Shipping times are estimates, not guarantees, so please allow flexibility with delivery times. Most orders are shipped using Royal Mail Tracked and generally take 2-4 business days for delivery. A shipping confirmation email will be sent once your order is dispatched. Please allow up to 48 hours for shipping confirmation, and tracking numbers are provided for high-value orders.

International duties and customs fees may apply to orders and are the responsibility of the customer. Please check with your local authorities regarding applicable fees, as these vary.

All Sales Are Final
Please note that all orders are final, and we do not offer refunds. Once an order has been placed and processed, it cannot be canceled or refunded. Please ensure that all order details are correct before completing your purchase.

YExceptions / Non-returnable Items
Certain items, including custom products (special orders or personalized items) and personal care goods (such as shoe care kits), cannot be returned. We do not accept returns on hazardous materials, flammable liquids, or gases. Please reach out if you have any questions or concerns about your specific item.