+ Delivery, Returns & Order Cancellations

Shipping & Return Policy

Shipping Timeline: Shipping estimates are displayed at checkout. Orders are shipped next business day, with delivery typically taking 3–5 days from the date the order is shipped.

Black Friday & Sale Orders: Shipping estimates for Black Friday and sale orders are displayed at checkout. Delivery times may vary depending on order volume.

Customs & Duties: All orders placed outside Lagos may be subject to import duties, taxes, or customs fees upon arrival in the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Luna is not liable for any customs fees or delays caused by customs clearance processes.

Returns & Exchanges: Luna accepts returns and exchanges for full-priced items, subject to a return and exchange shipping fee, which varies depending on the delivery location. We currently only accept returns from selected locations. Please contact us before requesting a return or exchange so we can confirm whether your location is eligible.

Returns must be requested within 7 days of receiving your order. Once approved and the returned item has been received and inspected, store credit will be issued. We are unable to process returns requested after the 7-day period. Sale items are final sale and cannot be returned or exchanged.

For return and exchange enquiries, please contact lunabrandbynaomi@gmail.com.

Order Cancellations

Orders may only be cancelled within 5 hours of being placed. After this period, orders enter processing and production, and cancellations can no longer be accommodated.

Customer Support

If you experience any issues with your order or have any concerns, please contact us via lunabrandbynaomi@gmail.com or through our customer service chat to submit a formal enquiry. We are committed to resolving all issues professionally and as quickly as possible.